Frequently Asked Questions
Ans: Our carriage paid orders are above £300. For small orders a delivery charge will be made, please check first for this additional charge.
Ans: We do accept orders from non-registered customers Only on Proforma Basis but to avail our discounted rates we strongly advise you to open a trade account with us.
Ans: Yes we do but it depends on the type and the amount of the products being ordered. An additonal charge may be made depending on location.
Ans: Please contact email@example.com or by phone on 02082005451 for any account opening queries, once the completed account form is returned to us we generally open the account within 24hours.
Ans: We offer a 30 day return policy for any faulty products subject to proper use or installation, please speak to our customer services at 0208-2005451.
Ans: Yes we can deliver directly to your customers as long as it’s not a building site, due to failed deliveries we have stopped providing this service.
Ans: We endeavour to turn orders around within 3 working days or less depending on the product and depending on the availability of stock.
Ans: Our payment terms are 30 days month end nett. All transactions are subject to our Terms and Conditions of Trading, a copy can be requested from our office.