Returns & Refunds Policy

Returns Eligibility

● Returns are accepted within 14 days of delivery
● Items must be unused, uninstalled, and in original packaging
● Goods must be in resalable condition

Non-Returnable Items

The following items are non-returnable unless faulty:

● Special order or custom products
● Clearance or discontinued items
● Installed or used goods

How to Request a Return

● Email online@connexionelectrical.co.uk

Refunds

● Refunds are issued once items are inspected and approved
● Refunds are processed within 5–7 business days
● Refunds are made to the original payment method